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Please read carefully the term and conditions for our services below

The Trip is NOT Suitable for :

  • Pregnant women
  • People with back and heart problem or other physical impediments
  • Infant not recommended for this trip. However if the parents insist, they must complete a Disclaimer letter releasing the Company name and all its officers and /or employees, agents from negligence and any further legal action by any Party, prior to the trip commencement.

Cancellation or Late Arrived or No-Show Fee

Full seats payment will be charged for any cancellation made less then 2 days Prior guest departure for regular season and 7 days prior to guest departure for high season.

Re-Scheduled Trip

Re-schedule is base on seats availability and should be made 2 days prior to guest departure for regular season and 7 days prior to guest departure for high season


In the event of a trip cancellation from the company, the company shall refund any funds paid by the passenger direct to the company, or any funds already paid by an agent to the company on the passenger’s behalf. The passenger is responsible for collecting any funds paid to agents which have not yet been paid in the company.

Connecting Flights

Company Name is a point to point carrier and we do not take responsibility for any delays or connecting flight

Luggage Allowance

Each passenger is entitled to a maximum of 2 pieces luggage carried free of charge, not exceeding a total weight of 25kg. The company reserves the rights to check contents of any baggage, and to refuse baggage items. The company accepts no responsibility for loss or damage to luggage during transit.

Land Transportation in Bali

Transportation is provided free of charge to/from a specific address in designated areas of Bali. This address must be specified at the time of booking and cannot be changed. Our drivers are under strict instruction to refuse to take passengers to more then one location. Drop off destination in Bali may not be changed after departure.

Insurance and Medical Coverage

  • Mahi Mahi Dewata insured to a total liability amount of 500.000.000 Rupiahs. The company will provide cover for related expenses due to injuries and/or accident occurred during the transportation to and from Padangbai Harbor, Senggigi-Lombok, Gili Trawangan and Gili Air to the total amount of 50.000.000 Rupiahs. The insurance covered for passengers from 3 years old until 65 years old. Passengers travel either under or above age mention above have to completed companyDisclaimer Letter , releasing the company and all its officers and/or employes, including agents from negligence and any further legal action.
  • Insurance do not including for children under 3 years old